Glitching on my 6s

My son has lost several battles after the opponent glitches and balloons and blimps clear their map without any damage incurred. He also does not get the weekly token payouts despite placing in the 4ks. Not a fun game when you cant win when opponents use cheats and game glitches and you dont win what you are supposed to. I have contacted support and they send multiple emails and it starting to feel like a scam.

Rsteffenson about Bloons TD Battles